In Episode #10 of Next Up, Northwell Health CEO Michael Dowling talks about his new book, Leading Through a Pandemic: The Inside Story of Humanity, Innovation, and Lessons Learned During the COVID-19 Crisis. The book shares details of how the clinical and administrative teams at the New York-based private system prepared years in advance and stepped up during the height of the pandemic. They treated nearly 100,000 COVID-19 patients. Being the CEO of a health system in the city’s epicenter of the pandemic has led to some lessons that are non-negotiable take-home messages for other health systems across the country.
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