Certain batches of the popular Summer Fridays Jet Lag mask were recalled recently after customers reported burning, redness, and irritation reactions on their skin. The moisturizing mask, which also contains vitamins C and E, is a beauty editor favorite.
“We at Summer Fridays are carefully monitoring recent community feedback citing temporary redness and irritation experienced by some customers when using Jet Lag Mask. We deeply regret any discomfort or inconvenience caused by this issue and are confident that the use of this product does not pose a threat to the health and safety of our customers,” the company said in a statement.
“We have worked with our manufacturer, testing laboratories and an independent chemist to conduct a thorough investigation into the cause and have determined that certain production batches at our third-party manufacturing site were compromised,” the statement reads.
To address the issue, Summer Fridays says they’re implementing new manufacturing protocols, working on a minor reformulation to the Jet Lag Mask (including removing essential oils to make bad reactions less likely in the future), coordinating with retail stores to remove the affected product from shelves, and offering refunds to customers who purchased the mask. The company did not release any details about specific batches that may have been affected, where the compromised products were sold, or what the rest of the reformulation involves.
If you have a Summer Fridays Jet Lag Mask that you haven’t used yet, you can first try patch testing the product by putting a small amount on your jawline behind your ear. If you do develop a reaction after the patch test, the company says you can return the product for a full refund. You can also skip the patch test if you prefer and just follow the company’s instructions to return it for a refund.
In the U.S., much of the responsibility for testing and regulation of cosmetics products falls on the companies making them rather than the Food and Drug Administration (FDA), SELF explained previously. In fact, the FDA doesn’t actually have the authority to demand a recall on cosmetics products like this. But a company is required to notify its customers when it recalls one of its products. So it’s good to see Summer Fridays taking responsibility, implementing new procedures to correct the issue and prevent it from happening again, and being open with customers about what went wrong.
Related: